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Subject: NICEinContact Software Licenses
Solicitation Number: N0018926QD106
Notice Type: SOLICIT
NAICS: 513210
Set-Aside: Total Small Business
Notice Published: 05-20-26
Response Due: 05-27-26

Agency: Department of the Navy
Office: NAVSUP FLT LOG CTR NORFOLK
Contact: Bonnie Morris This email address is being protected from spambots. You need JavaScript enabled to view it. Ph: (215) 697-9654
Office Address: NORFOLK, VA 23511-3392
Place of Performance: Millington, TN 38054


Click for official SAM (FBO) notice, additional information, and accompanying attachments

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.