Stratvocate offers a wealth of information and easy-to-use tools for those involved in federal contracting.

Subject: Customer Service Operations
Solicitation Number: CFO_CUST_SVC_OPS
Notice Type: PRESOL
NAICS: 541611
Set-Aside: Total Small Business
Notice Published: 08-04-26
Response Due: 09-01-26

Agency: Department of Homeland Security
Office: US IMMIGRATION AND CUSTOMS ENFORCEMENT
Contact: Valerie Phillips This email address is being protected from spambots. You need JavaScript enabled to view it.
Office Address: Washington, DC 20024
Place of Performance: Washington, DC 20536


Click for official SAM (FBO) notice, additional information, and accompanying attachments

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).